Contact us
Whether you’re an Onward customer or not, there are plenty of different ways you can get in touch with us.
If you want to ask us a quick question, why not try our Live Chat service by clicking on the icon in the bottom corner of your screen? Or, if your query is about something a bit more in depth, use one of our other methods of contacts detailed below!
My Onward
Use your Customer Account to report repairs, raise enquires, pay your rent, report anti-social behaviour and do pretty much anything you may need to as a Onward Homes customer, 24-hours a day, 365 days a year.
Give us a call
If you have an urgent matter that requires immediate attention, give us a call on 0300 555 0600.
Our Customer Service Team are available between 8am – 6pm Monday to Friday and 10am – 6pm on Wednesdays.
Our emergency out of hours service is available on the same number outside of these hours if you wish to report an instance of antisocial behaviour or if you wish to raise an emergency repair.
Send us an email
If you have a general enquiry that does not require an immediate response you can get in touch via email. In the email, please include:
- Full name
- Full address including postcode
- Date of birth or contact number
- Please contact us using the email address that you have registered with us
Tenants can email us at customerservices@onward.co.uk
Leaseholders and shared owners can email us at homeownership@onward.co.uk
We aim to respond to all emails within one working day.
Message us on WhatsApp
Got a quick question to ask? Send us a message on WhatsApp between 8am – 7pm Monday to Friday, and 10am – 7pm on Wednesdays.
Feedback: compliments and complaints
Your feedback is very important to us. It helps us improve what we do and makes sure we’re delivering the right services for you. So, whether it’s good or bad, we want to hear what you have to say. Please email customerservices@onward.co.uk or fill out the contact form below to help us get things right.
For more information on compliments and complaints, please visit our compliments and complaints page.
Media enquiries
If you have a media enquiry, please get in touch by emailing mediaenquiries@onward.co.uk. Alternatively, please call 0161 875 7912 to speak to a member of the External Affairs & Communications Team.
Fill out our contact form
You can use our contact form if you have a general enquiry, media enquiry and if you’d like to send us a compliment or log a complaint.