Our 2025/26 customer reports

Explore the difference we've made by listening, learning and acting on customers' views.

Make payments, understand the latest changes to your rent and service charges, and get financial support or advice.

If you're experiencing antisocial behaviour in your neighbourhood, we are here to help.

Whether it's a leaky roof or a broken boiler, let us know if something needs fixing in your home.

We offer a range of services to help customers lead happier lives.

When we think about housing, we often think about bricks and mortar. But for many people, the right home canRead More

Last updated: 16 October 2026 9am We are aware of an IT security incident that has impacted the Housing Ombudsman’sRead More