How do you approach compensation?
Compensation payments are reviewed on a case-by-case basis, with fairness as our primary goal. We will always: Ensure that youRead More
FAQ Group: Compensation
When will I be offered compensation?
Compensation payments or other remedies may be offered when: The services we deliver haven’t met our standards You have experiencedRead More
When won’t I be offered compensation?
Whilst we review compensation cases individually, compensation payments or other remedies would not usually be offered when: An out ofRead More
How do you calculate the impact of service failure?
In some cases, service failure can result in our customers being negatively impacted. We understand that some customers may beRead More
What if my belongings have been damaged?
We advise that all customers should have contents insurance to protect their furniture, decorations and other personal belongings from damageRead More
How do I make a complaint?
If you feel our services haven’t been up to standard and you wish to make a complaint, please click onRead More