How do I report a problem?
We don’t always get things right first time, so if you do have any problems, please contact us straight away and we will do our best to rectify the issue quickly.
The easiest way to report a problem is through the My Onward Portal. You can also report a problem to us by:
- Messaging 07793 795882 on WhatsApp between 8am – 6pm Monday to Friday, and 10am – 6pm on Wednesdays
- Emailing customerservices@onward.co.uk
- Call 0300 555 0600 between 8am – 6pm Monday to Friday and 10am – 6pm on Wednesdays if you don’t have access to email or the internet.