What should I do if I need help with making a complaint?
If you need help making a complaint, please get in touch with us by:
- visiting the My Onward Portal
- calling 0300 555 0600 or messaging 07793 795882 on WhatsApp between 8am – 6pm Monday to Friday, and 10am – 6pm on Wednesdays
- emailing customerservices@onward.co.uk
If you would like to discuss your concerns with someone impartial, or if you need help with making a complaint, you can speak to a Member of Parliament, your local councillor or an advocate of your choice.
You can also contact the Housing Ombudsman for help and support at any point during your complaint by:
- visiting housing-ombudsman.org.uk
- emailing info@housing-ombudsman.org.uk
- calling their freephone number 0300 111 3000
- writing to The Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET