How do I make a complaint?
Anyone that already gets a service from Onward, asks for one, or is affected by what we do can make a complaint. You can do this for someone, for example if you’re a family member, friend, advocate, or adviser.
You can make a complaint by:
- visiting the My Onward Portal
- calling 0300 555 0600 or messaging 07793 795882 on WhatsApp between 8am – 6pm Monday to Friday, and 10am – 6pm on Wednesdays
- emailing customerservices@onward.co.uk
- writing to Renaissance Court, 2 Christie Way, Didsbury, Manchester, M21 7QY
When making a complaint, please let us know who you are by providing your:
- full name
- full address including postcode
- date of birth or contact number
If you send a complaint to our Chief Executive or the Chair of the Board this will be sent to our Customer Resolutions Team.