What isn’t a complaint?
Some things are not complaints, such as:
- Asking for information about one of our services
- Asking us to deal with the actions of others, for example letting us know about antisocial behaviour for the first time
- Something that is already in court or being heard by a court or tribunal
- Asking for information under the Data Protection Act
- If you are unhappy with a decision where there is already a process for challenging that decision or an appeals process already in place