Winter Support
If you need support with finances, housing, food, employment, mental health and wellbeing over the Winter, we’re here to help.
Winter Wellbeing events
From November through to March, we’re hosting a series of Winter Wellbeing events where you can get support from your local Onward Team and our partners.
To find an event near you, please click on one of the regions below. We’ll be adding more events over the next few months, so keep an eye on this page for more information.
Lancashire
Accrington
- Mondays and Thursdays from 10am to 12.30pm and 1pm to 3pm at Accrington Town Hall, 42 Blackburn Road, Accrington BB5 1LA
Clitheroe
- Friday 6th and 20th December, 3rd, 17th and 31st January, and 14th and 28th February from 9.30am to 12.30pm at Olive Branch Cafe, Trinity Methodist Church and Community Hub, Wesleyan Row, Parson Lane, Clitheroe BB7 2JY
Greater Manchester and Cheshire East
Bolton
- Monday 18th November from 11am to 3pm at New Bury Ucan Centre, 53 George St, Farnworth, Bolton BL4 9PU
- Tuesday 17th December from 10am to 3pm at All Souls Community Centre, Astley Street BL1 8EP
- Wednesday 18th December from 11am to 3pm at Brownlow Fold Church of Nazarene, Mount St, Halliwell, Bolton BL1 3UR
Hattersley
- Thursdays from 10am to 12.30pm at Hattersley Hub, Stockport Road, SK14 6AF (last event 13th March)
Manchester
- Wednesday 18th December from 7.15pm to 8.30pm at Egerton Road South, Chorlton-cum-Hardy, Manchester M21 0XJ
Oldham
- Thursdays from 11.30am to 2.30pm at The Park Community Hub, Limeside Park, First Avenue, Oldham OL8 3SH
Salford
- Thursday 28th November from 11am to 2pm at Broughton Community Centre (BCC), Great Clowes St, Salford M7 1ZQ
- First Monday of every month from 10am to 12pm at Broughton Community Centre (BCC), Great Clowes St, Salford M7 1ZQ
Whitefield
- Wednesday 4th December from 11am to 3pm at St Andrew’s Methodist Church, Ribble Drive, Whitefield, Manchester M45 8NA
- Wednesdays from 12.30pm to 2.30pm at St Andrew’s Methodist Church, Ribble Drive, Whitefield, Manchester M45 8NA
Wilmslow
- Thursday 28th November from 12.30pm to 3pm at Handforth Youth Centre, Old Rd, Handforth, Wilmslow SK9 3AZ
Merseyside
Liverpool
- Second Tuesday of every month from 10am to 12pm at Watson Building, 4 Renshaw St, Liverpool L1 2SA
- Last Tuesday of every month from 12pm to 2pm at Community Shop, 211 Walton Road, Kirkdale L4 4AJ
Halton
- Friday 29th November from 10am to 2pm at Tee Tree Cafe, Murdishaw, Runcorn WA7 6DA
- Tuesdays, Wednesdays and Thursdays from 10am to 2pm at Tee Tree Cafe, Murdishaw, Runcorn WA7 6DA
- Friday 27th December, 10am to 2pm at Tee Tree Cafe, Murdishaw, Runcorn WA7 6DA
- Last Thursday of every month from 28th November from 10am to 2pm at Castlefields Community Centre, Village Square, Castlefields, Runcorn WA7 2ST
Wirral
- Last Wednesday of every month from 11am to 1pm at Beechwood Community Shop, Beechwood Drive, Wirral CH43 7ZU
Please note, unless stated events will not take place during weeks commencing 23rd and 30th December.
Help with your finances
If you need help with your finances, head to the Money Advice section on our website for tips on saving money.
Our Money Advice Team offer free, confidential advice about managing household budgets, can signpost other support you might be entitled to and provide access to emergency funds.
If you think you will struggle to pay your rent, energy bills, or need help with your finances, you can get in touch with the team by emailing moneyadviceteam@onward.co.uk or calling 0300 555 0600.
Get your home ready for Winter
As the weather gets colder, it’s important to:
Test that your heating works and let us know if it doesn’t.
Carl takes you through a few simple steps to check whether your heating works in the video below.
Check your pipes and cover them if the temperature drops to make sure they don’t freeze.
Steve shares how frozen pipes can cause water damage to your home and provides step-by-step guidance on how to prevent it from happening in the video below.
Look out for signs of damp and mould.
Damp and mould can happen in any home, but it is more likely to happen in some homes than others. Looking out for signs of it happening, and reporting it to us quickly where it is found, is really important.
There are different kinds of damp and mould, and they can look quite different. Take a look at our visual damp and mould guide to help you spot anything in your home that needs attention. An easy-read version of the visual damp and mould guide is also available.
Easy-read visual damp and mould guide
If you notice any damp or mould in your home, please get in touch with us straightaway. For some people, mould can cause or worsen some health issues – so don’t delay, contact us immediately.
We’re here to help
If you need additional support, need to report a repair or damp and mould in your home, we’re here to help. You can get in touch with us by:
- visiting the My Onward Portal
- emailing customerservices@onward.co.uk
- calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
If you need to report an emergency repair, such as a complete loss of power, faulty boiler, a flood or leak that can’t be controlled, please call us as soon as you can on 0300 555 0600. Our emergency phone line is available 24 hours a day, 7 days a week.