When will I be offered compensation?
Compensation payments or other remedies may be offered when:
- The services we deliver haven’t met our standards
- You have experienced distress, loss, and/or inconvenience when we have failed to meet our service standards
- You lose certain facilities and/or amenities beyond agreed response times, such as heating, hot water, or not being able to use a part of your home or equipment, when we have failed to meet our service standards
- It is appropriate to recognise dissatisfaction, disturbance and/or inconvenience caused when resolving your complaint