The Board’s role
The Regulator of Social Housing expects Onward to be open with its customers, treating them with fairness and respect so that they can access services, raise complaints, and influence decision making.
The Onward Scrutiny Board provides assurance to fellow customers that Onward is meeting the Regulator’s performance standards as set out in housing legislation. If Onward do not meet these standards, the Board has a responsibility to hold us to account.