Damp, mould and condensation now treated in-house by Onward Repairs
Onward Repairs already provides repair services to all customers in Greater Manchester and Lancashire.
From today, our in-house repairs team, Onward Repairs, will be carrying out repairs caused by damp, mould and condensation for all customers in Greater Manchester, Merseyside and Lancashire.
Bringing damp, mould and condensation services in-house gives us more control over the service and means we can be more flexible to your feedback, which we hope will result in a better experience for our customers.
If you spot the signs of damp and mould in your home, please let us know as soon as you can by:
- visiting the My Onward Portal (my.onward.co.uk)
- emailing customerservices@onward.co.uk with your full name, full address (including postcode), date of birth and phone number
- calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
To help us assess the problem, please take clear photos from different angles if you can and remember to include your name, address and contact details.
You can also find a helpful guide on spotting the signs of damp, mould and condensation around your home on our website (onward.co.uk/damp).