Permission requests
Your lease outlines that you must request permission to do certain things, such as home improvements and alterations, subletting and having pets.
Home improvements and alterations
If you are making minor improvements or alterations to your home, such as decorating, replacing doors or flooring, you won’t need to request permission from us.
Before making any major improvements or alterations to your home, you will need to request permission. This can include:
- Replacing windows, external doors, fitted kitchens or bathrooms
- Internal structural alterations, such as removing a wall to create an open plan area
- Any work to the gas, electric or water supply to your home
- Building an extension, conservatory, garage or similar structure – please note, we will not give permission for any of these works if the land you wish to build on is communal.
If you are unsure about whether you need permission, please contact us first to check before committing to any works.
To submit a permission request for home improvements and alterations, please fill in the below form and email it to homeownership@onward.co.uk.
home IMPROVEMENTS AND ALTERATIONS PERMISSION REQUEST FORM
We will review your permission request and will not withhold permission unreasonably. The following conditions apply to all permission requests:
- Copies of planning permission and documentation in line with building regulations will need to be provided.
- Any work carried out should be done so to an acceptable standard by a suitably qualified tradesperson with relevant insurances in place.
- We may carry out an inspection prior to the work commencing and after the work is completed. If we find the work has not been carried out to an acceptable standard, you may be required to either return the property to its original condition or pay the costs associated with us doing so.
- Should the work result in damage to communal or external areas, you will be responsible for returning areas to their original state.
Subletting
Your lease specifies whether, with consent from Onward, you can sublet your home. This means renting it out to someone else.
If your lease allows and you would like to sublet your home, you will need to request permission and pay a fee.
If we grant permission, our relationship will continue with you as the leaseholder, and you must ensure that your tenant/s comply with the terms of your lease. If your tenant/s breach the terms of your lease, we will act against you as the leaseholder. We will not liaise directly with your tenant/s.
If your lease prohibits subletting, we will not grant you permission. If you illegally sublet your home, we will take appropriate legal action.
To submit a permission request for subletting, please fill in the below form and email it to homeownership@onward.co.uk.
Subletting PERMISSION REQUEST FORM
Pets
Your lease will specify whether pets are allowed in your home.
If your lease allows and you would like to keep a pet in your home, you will need to request permission and pay a fee. You will also need to request permission if your lease does not mention pets. Please note, we can withdraw permission to keep a pet at any time and will always withdraw permission where pets cause a nuisance.
If your lease prohibits pets, we will not grant you permission. If you already have a pet, you will need to rehome it; for which we will allow a reasonable amount of time.
To submit a permission request for pets, please fill in the below form and email it to homeownership@onward.co.uk.
Video doorbells and CCTV
If you wish to install video doorbells or CCTV, you will need to request permission before doing so. We will not give permission to install video doorbells or CCTV where your door leads onto an internal communal area, will be intrusive to neighbouring homes/communal areas, or is deemed to be causing a nuisance.
If you have already installed a video doorbell or CCTV without our permission, we ask that you remove it until a permission request has been approved.
To submit a permission request for video doorbells or CCTV, please email homeownership@onward.co.uk.