What do I do if I can’t afford the increase?
If your Universal Credit allowance or Housing Benefit isn’t enough to cover the additional rent increase, please contact our Income & Financial Inclusion Team who will be able to advise on the options that are available. The team can provide free, confidential advice around managing your money, household budgets and additional support you might be entitled to; we are here to help.
If you think you will struggle to pay your rent, please let us know as soon as you can. You can get in touch with a member of the team by calling 0300 555 0600 or by emailing financialinclusionteam@onward.co.uk. Click on the ‘Support Services’ section of our website to find out more about the services that are available.