Festive opening hours
If you need to contact us during the festive period, we’re here to help.
Please note our festive opening hours below:
- Monday 23rd December, 8am to 6pm
- Tuesday 24th December, 8am to 4pm
- Wednesday 25th December (Christmas Day), closed*
- Thursday 26th December (Boxing Day), closed*
- Friday 27th December, 8am to 6pm
- Monday 30th December, 8am to 6pm
- Tuesday 31st December, 8am to 4pm
- Wednesday 1st January (New Years Day), closed*
- Thursday 2nd January, 8am to 6pm
- Friday 3rd January, 8am to 6pm
You can get in touch with us during these times by:
- visiting the My Onward Portal
- calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp
- emailing customerservices@onward.co.uk
*Emergency support
Our emergency phone line is available 24 hours a day, 7 days a week, including Christmas Day, Boxing Day, and New Years Day.
If you need to report antisocial behaviour or an emergency repair, such as a complete loss of power, faulty boiler, a flood or leak that can’t be controlled, please call us as soon as you can on 0300 555 0600.