Training opportunities
Providing training opportunities enables members of our Customer Engagement Community to effectively hold us to account and empower them to take part, lead and influence our decisions.
Members are invited to take part in training opportunities to increase their confidence, develop knowledge and skills, improve digital skills and learn how Onward operates.
As part of our training and support offer for members, we:
- deliver training from Onward colleagues and partner organisations
- advertise training opportunities through the Your Voice newsletter, via social media, by email, phone and/or post
- ensure they have access to bespoke training and opportunities that enhance their skills
- provide mentoring to those who want to develop their skills to apply for places on the Onward Scrutiny Board or groups
- give one-to-one support to develop their confidence to take part in video and phone meetings
- promote access to partner organisations that offer tenant membership, for example, Tpas and HQN
- reimburse expenses incurred by taking part in training and development opportunities
- ensure training materials, methods and venues are accessible and consider their diverse needs
- employ a variety of engagement methods, including online, face-to-face, group and one-to-one
We also signpost customers to useful free training and information available online or within their local community.
If you have ideas about how we can improve our training and support offer for members, or would like to find out more, please get in touch by emailing customerengagement@onward.co.uk or calling 0300 555 0600.