Swap your home with a mutual exchange

Whether you’re looking to move to a new home in your current area or to somewhere else in the UK, a mutual exchange is a great option.  

Through a mutual exchange, you can swap your home with another household, whether that’s an Onward customer, or someone from another registered provider. 

Most customers with either a secure or assured tenancy type will be eligible to apply for a mutual exchange. There are some other factors that we consider, so please get in touch if you are interested in swapping your home.

Head to the House Exchange website where you can register free of charge and start looking for your new home. 

You’ll need the following information when creating your account: 

• Name  

• Contact details 

• Current address 

• Property information 

• Landlord (Onward Homes)  

• An idea of where you want to live  

With House Exchange, you can advertise your home online and match with others looking to exchange and find swaps right across the UK. 

If you find a mutual exchange via another platform, please get in touch to let us know. 

Including lots of detail about your home will make your House Exchange advert more appealing to potential swappers. 

Here are some tips to help you make your advert stand out: 

• Include up to 25 photos of your home – a few of each room from different angles is best and don’t forget to include any outdoor space too.  

• Write a detailed description about your home, including any improvements such as new windows and any special features. 

• Include details of the local area like what’s great about living there such as it being close by to the shops and things to do. 

• If there’s something you’re looking for, such as wheelchair access or being close to green spaces, be sure to include that too. 

Staying active on the House Exchange website is key to a successful swap, so make sure you log in regularly to check your account. 

You may have new messages that are waiting for a response; even if you’re not interested in a swap, it’s important to politely reply to people. 

If you see a property you love in your matches, start the conversation by sending a message. 

There are three things to consider when viewing your potential new home: 

1. Time – try to visit during daylight hours, allowing plenty of time to travel and find the home. It’s important that you feel relaxed instead of rushed.  
2. Conditions – visualise places for your furniture, look at the storage space available and don’t be afraid to ask questions. 
3. Location – have a look around the area and check where key things like shops and schools are located. Consider how far you’ll be from family and friends.  

When you’ve found a home, please let us know by filling in this form and emailing it to us via customerservices@onward.co.uk or calling us on 0300 555 0600.