What if I am affected by the under-occupancy charge?
You will need to make sure that your payments cover your benefit shortfall. You may find that your payments mustRead More
FAQ Group: Rent 2024
Do I have to change my Direct Debit mandate or Standing Order?
Your Direct Debit will be adjusted automatically by our Income Team – you don’t have to do anything. We mayRead More
What is the 53 week year and how does this change rents?
Every few years there is an extra Monday in the year. 2024 is one of these years. Because weekly rentsRead More
What does the 53-week year mean for Universal Credit payments?
When calculating Universal Credit, the DWP work out monthly rent by multiplying a week’s rent by 52 and dividing byRead More
What is a void allowance charge?
Some of our customers live in ‘Specialised Supported Housing’ (SSH). This type of accommodation offers a higher level of support,Read More
How do you spend the money from rents?
Increasing rents means that we can continue to manage and maintain homes for our customers and invest back into ourRead More