Tenancy support
Whether you’re a new or existing customer, our Tenancy Support Team is here to help you set up your home, manage your tenancy and access essential household items like furniture.
They can also refer you to local services for support with bereavement, mental health, drugs and alcohol.
We’re here to help if you need us, so please do get in touch by:
- visiting the My Onward Portal
- emailing tenancysupportreferrals@onward.co.uk
- calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
We also offer a range of additional support for customers, from advice on how to manage your finances to help with hoarding. You can learn more about these services by visiting the support services section on our website.