Pay by Direct Debit
The easiest way to pay your rent is by setting up a Direct Debit.
With Direct Debit your rent will be taken automatically from your bank or building society on your chosen date – so you never have to worry about forgetting to pay.
You can set up a Direct Debit by registering on the My Onward self-service portal.
Pay online
Step into the digital age and pay your rent online 24/7 through the My Onward self-service portal, where you can also view your rent account.
Not keen on tech? Let us know if you’d like to receive a printed rent statement and we’ll send one out to you.
Pay by phone
If you prefer, you can pay your rent over the phone by calling us on 0300 555 0600.
Press ‘1’ to use our automated telephone service (available 24/7), or stay on the line to speak to one of our advisors between the hours of 8am – 6pm Monday to Friday and 10am – 6pm on Wednesdays.
To make payment, you will need:
- Your account number
- Your bank details
- A credit or debit card
Pay by payment card
Payments can be made at your local Post Office or any retail outlet which accepts Allpay. Simply take your payment card to the counter together with your payment.
You will be given a receipt as proof which we recommend that you keep in a safe place.
If you do not already have a payment card, please contact us on 0300 555 0600.
Pay by link
A quick and easy way to make payments is now live! When your rent and/or service charge payment is due, or if you miss a payment, we might send you a link to pay by email or text message.
Pay By Link makes things much quicker and easier. Simply follow your unique link to our payment portal, where you can make a secure payment with your credit or debit card. There is no need to enter your tenancy number or 19 digit AllPay reference number.
You may have already seen these links in messages from Onward. If not, you may start to see them in the future. If you ever feel worried or unsure about an email or text message from Onward, you can check this with us by emailing customer.services@onward.co.uk or calling 0300 555 0600.
Please note that Onward offices remain closed and rent payments should continue to be made online or by telephone.