Winter Support
If you need support with finances, housing, food, employment, mental health and wellbeing over the Winter, we’re here to help.
Winter Wellbeing events
From November through to March, we’re hosting a series of Winter Wellbeing events where you can get support from your local Onward Team and our partners.
To find an event near you, please click on one of the regions below. We’ll be adding more events over the next few months, so keep an eye on this page for more information.
Lancashire
Our 1st Call Team will be offering help with financial support and applications, digital skills, health and wellbeing, and general housing advice on Mondays and Thursdays from 10am to 12.30pm and 1pm to 3pm at Accrington Town Hall, 42 Blackburn Road, Accrington BB5 1LA.
Our regular drop-ins will continue to take place in Clitheroe on Friday 20th December, 3rd, 17th and 31st January, and 14th and 28th February from 9.30am to 12.30pm at Olive Branch Cafe, Trinity Methodist Church and Community Hub, Wesleyan Row, Parson Lane, Clitheroe BB7 2JY.
Greater Manchester and Cheshire East
Winter Wellbeing events will be popping up over Greater Manchester, where customers can access support from their local Onward Team. The next event takes place on Thursday 16th January, then every Thursday until 13th March, from 10am to 12.30pm at Hattersley Hub, Stockport Road, SK14 6AF
Free warm meals will also be served every Thursday, 5pm to 6.30pm at St Andrew’s Church, Entwisle Road, Rochdale, OL16 2HZ in partnership with Army of Kindness.
Regular drop-ins will continue to take place across the region, including:
- First Monday of every month from 10am to 12pm at Broughton Community Centre (BCC), Great Clowes St, Salford M7 1ZQ
- Every Wednesday from 12.30pm to 2.30pm at St Andrew’s Methodist Church, Ribble Drive, Whitefield, Manchester M45 8NA
- Wednesday 18th December from 7.15pm to 8.30pm at Egerton Road South, Chorlton-cum-Hardy, Manchester M21 0XJ.
- Wednesday 15th January from 6pm to 8pm at Broughton Community Centre (BCC), Great Clowes Street, Salford M7 1ZQ
- Every Thursday from 11.30am to 2.30pm at The Park Community Hub, Limeside Park, First Avenue, Oldham OL8 3SH
Merseyside
In Murdishaw, Runcorn, we are working with Gorsewood Green CIC to deliver a series of events at the Tea Tree Cafe, WA7 6DA.
- Christmas Lunch on Thursday 19th December from 12pm to 4pm
- Tea and Toast on Friday 27th December from 10am to 2pm
- Digital Skills Session, every Tuesday from 10am to 2pm
- Warm Space with low-cost hot food and drinks, every Thursday from 10am to 2pm
Our regular drop-ins will continue to take place across Merseyside:
- Second Tuesday of every month from 10am to 12pm at Watson Building, 4 Renshaw St, Liverpool L1 2SA
- Last Tuesday of every month from 12pm to 2pm at Community Shop, 211 Walton Road, Kirkdale L4 4AJ in partnership with Riverside, Prima Group, Torus, Your Housing and Cobalt
- Every Wednesday from 10am to 2pm at Tea Tree Cafe, Murdishaw, Runcorn, WA7 6DA
- Last Wednesday of every month from 11am to 1pm at Beechwood Community Shop, Beechwood Drive, Wirral CH43 7ZU
- Last Thursday of every month from 10am to 2pm at Castlefields Community Centre, Village Square, Castlefields, Runcorn WA7 2ST in partnership with Plus Dane Housing
Winter Wellbeing events will also be popping up over Merseyside where customers can access support from their local Onward Team and partners from Home Instead between 10am to 2pm in the following locations:
- 22nd January at Stanley Terrace, Upper Parliament Street, Canning L8 7LG
- 28th January at Hillview, Kelton Park, Woodlands Road, Aigburth L17 0EQ
- 29th January at Morley Court, Youens Way, Huyton L14 2ER
Please note, unless stated events will not take place during weeks commencing 23rd and 30th December.
Help with your finances
If you need help with your finances, head to the Money Advice section on our website for tips on saving money.
Our Money Advice Team offer free, confidential advice about managing household budgets, can signpost other support you might be entitled to and provide access to emergency funds.
If you think you will struggle to pay your rent, energy bills, or need help with your finances, you can get in touch with the team by emailing moneyadviceteam@onward.co.uk or calling 0300 555 0600.
Get your home ready for Winter
As the weather gets colder, it’s important to:
Test that your heating works and let us know if it doesn’t.
Carl takes you through a few simple steps to check whether your heating works in the video below.
Check your pipes and cover them if the temperature drops to make sure they don’t freeze.
Steve shares how frozen pipes can cause water damage to your home and provides step-by-step guidance on how to prevent it from happening in the video below.
Look out for signs of damp and mould.
Damp and mould can happen in any home, but it is more likely to happen in some homes than others. Looking out for signs of it happening, and reporting it to us quickly where it is found, is really important.
There are different kinds of damp and mould, and they can look quite different. Take a look at our visual damp and mould guide to help you spot anything in your home that needs attention. An easy-read version of the visual damp and mould guide is also available.
Easy-read visual damp and mould guide
If you notice any damp or mould in your home, please get in touch with us straightaway. For some people, mould can cause or worsen some health issues – so don’t delay, contact us immediately.
We’re here to help
If you need additional support, need to report a repair or damp and mould in your home, we’re here to help. You can get in touch with us by:
- visiting the My Onward Portal
- emailing customerservices@onward.co.uk
- calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
If you need to report an emergency repair, such as a complete loss of power, faulty boiler, a flood or leak that can’t be controlled, please call us as soon as you can on 0300 555 0600. Our emergency phone line is available 24 hours a day, 7 days a week.